To whom it may concern
Mr Darren Bruce, of Bruce Builders, recently undertook conversion work in my home.
The project entailed removing the dividing wall between my kitchen and utility room, creating an integral door into the garage, bricking up the utility room exterior door and replacing it with a window. Unfortunately, due to no fault on the part of Mr Bruce, there was a major problem which resulted in additional costs in both labour and equipment.
I was very concerned at this point and Mr Bruce was aware that, had I known of the possibility of the extra work and the costs involved, I would not have gone ahead with it. However, I cannot praise this man enough because he, like several other builders who quoted for the work, was not aware of any potential problem but he immediately assured me that, as a gesture of his goodwill, he would stand the additional cost of completing the job. Not many builders would have had the integrity to do that and, being a man of his word, he invoiced me only for the original work.
I should add that I am very happy indeed with all aspects of his and his employees work, so much so that he is currently carrying out building work for my parents on my recommendation. I would very happily recommend Darren Bruce to potential customers.